Privacy Policy
Your trust matters. We only collect what we need to deliver your order, support you, and improve your experience, and we never sell your data.
Last updated · June 2026
Information We Collect
We collect the details you provide, name, email, phone, shipping and billing address, and your order history. We also collect basic device and browsing analytics when you use our site.
How We Use Your Information
To process and deliver your orders, provide customer support, prevent fraud, meet legal obligations, and, only where you've opted in, to send you news, launches and offers.
Cookies & Tracking Technologies
We use cookies and similar technologies for essential site functionality and analytics. With your consent, we also use marketing pixels such as the Meta (Facebook) Pixel and Google Analytics to measure performance and improve our advertising. You can manage cookies via your browser and our consent banner.
Payment Security
Payments are processed by our PCI-compliant partners, Stripe, PayPal and Afterpay. Your full card number is never seen or stored on our servers.
How We Share Data
We share data only with the trusted providers who help us operate, payment processors, shipping carriers (e.g. Australia Post), email delivery and analytics tools, and only to the extent needed to fulfil your order. We may disclose data where required by law.
Data Retention
We retain order and account records for as long as needed to provide our service and to meet tax, accounting and legal requirements, after which they are securely deleted or anonymised.
Your Privacy Rights
You can request access to, correction of, or deletion of your personal information at any time by contacting us. You may also unsubscribe from marketing emails using the link in any message.
Security & Contact
We use industry-standard safeguards to protect your information. No online system is perfectly secure, but we take protecting your data seriously. Questions or requests? Email hello@auraglowwellness.com.
Questions? Contact our team.